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Checkmate FAQs

Do most people use a payday advance service for the same reason I do?

Most likely. Surveys show that while Americans do a pretty good job of managing household budgets, most of us need occasional help. An increasing number of consumers choose a payday advance to cover unexpected expenses, or to bridge a short-term cash crunch between paydays, without incurring revolving debt. A payday advance is a short-term financial management tool that provides a sensible alternative to costly bounced checks, late payment charges and tarnished credit ratings.

How often do most people use this service?

When an immediate need arises, we're here to help. Since a payday advance is a short-term solution to an immediate need, it is not intended for repeated use in carrying an individual from payday to payday. A payday advance is not a long-term solution for ongoing budget management.

How does Checkmate determine the amount of money to advance me?

State law regulates the maximum advance available to our customers. However, whether or not you qualify for maximum amount is determined by your current income. Sometimes we don't loan as much as you'd like, but since Checkmate wants to be a part of your financial solution we'd be doing you a disservice by loaning more than you have the ability to repay.

How are the fee amounts established, and can Checkmate charge me as much as they want?

The fee we charge is never higher than what the state law allows. It is our goal to offer you the best service at the most competitive fee possible. To find out what cost of credit is in the state you reside in, please click on the state of residency: Arizona, California, Colorado, New Mexico or Washington.

Getting a payday advance is such a simple process but why is there so much information in the Customer Agreement?

The Agreement you read and sign prior to receiving your advance is a contract between you and Checkmate. This contract outlines the terms of the transaction and complies with all applicable state and federal disclosure requirements, including the fees expressed as both a dollar amount and as an annual percentage rate (APR). Checkmate wants you to have all the information available to make an educated financial decision.

What happens if I don't have the funds necessary to repay Checkmate on my due date?

In the event that your selected method of payment, as described in your loan agreement, is deposited and returned by your bank, you will be charged a nominal return fee if permitted by your state's law. You will then be responsible for the full payment of your loan including NSF fees. Checkmate is committed to collecting past due accounts in a fair and professional manner, and our Credit Services Department will contact you to collect the amount due on your account. If you do not arrange a repayment schedule with our Credit Services Department, it may become necessary and appropriate to turn your account over to a Collection Agency.

Is my transaction confidential?

We respect our customer's right for privacy in managing personal financial matters. Your payday advance transaction is confidential between you and Checkmate and we treat your personal information accordingly.

 

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